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What's New in Dynamics 365 Customer Engagement 2023 Release Wave 1

Published Date

What are the new features coming in Dynamics 365 Customer Engagement?

Join our Senior Dynamics 365 Consultant, Kayla Rohde, as she gives an overview of some of the Dynamics 365 Customer Engagement features coming with the 2023 Release Wave 1.

This first 2023 Release brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 Customer Engagement applications, including Sales, Customer Service, and Field Service.

Some of these new features that will be explored include:

  • Sales Features
  • Out-of-the-Box Relationship Insights
  • Manager Dashboards
  • Product Recommendations
  • Customer Service Features
  • AI Suggested Replies
  • Enhanced Case Form & Timeline
  • Field Service Features
  • Mobile App Stability Updates
  • Location/Asset Hierarchy Modeling
  • Costing Enhancements